Today, 68% of businesses use text messages to reach their customers. With open rates as high as 98% it’s no wonder why texting has become key for businesses.
Using text message templates can free up your time. To help you create a personal and more engaging experience, here are some templates for effective business text messages.
Text message templates let you answer common questions in no time. Here are three reasons why you should use text templates.
1. Save time on common questions
Setting up message templates to common inquiries will save you and your team time. Which means you’ll be able to get back to your customers faster.
2. Ensure consistency across your team
Message templates make sure your team uses the same tone and answers common questions the same way. This ensures quality answers and making sure you share a common voice.
3. Onboard new team members faster
Sharing message templates with your new hires can help bring them up to speed fast. Through using templates, new team members learn how to best respond to common questions or issues.
1) Introduction message
First impressions are important, even when texting.
Hi there! This is [Your Name] from [Your Company Name]. Is there anything I can help you with today?
2) Follow up after leaving a voicemail and missed calls
80% of calls go to voicemail and typically never followed up on, which is lost business. What if you sent a text message follow up instead?
Hi, I just wanted to follow up as you mentioned you’d like to learn about our services. When will be a good time for a call?
3) Respond to quote requests
Here is message template if you’re offering a service and asked for a quote.
Hi, thank you for your interest. We’d be happy to provide you with a quote. Would you mind answering a few questions so we can provide a more accurate estimate? [Enter your screening questions]
4) Customer re-engagement
Use this message to re-engage with your customers.
Hi, I wanted to reach out as we have a promo going on for 25% off your next visit. Would that be of interest to you?
5) Ask your customers for a review
88% of consumers trust online reviews as much as personal recommendations. But many businesses don’t ask their customers for reviews.
If you’d be so kind, we’d greatly appreciate a review. Reviews help us get feedback to improve the service and get more people to discover our service. Here’s the link – [Insert Link] Thank you so much!
6) Social media follow
Building your company’s social media presence is key in doing modern business. Many customers check out businesses social media to gain trust.
It was great talking with you! It would be great to stay in touch with you on social media. Here’s our page: [Insert link]
7) Ending conversations
Ending a conversation on a positive and professional note is as important as a good introduction.
Happy I was able to help you out. If you have any further questions, please be sure to let me know. We are available here between 9 AM and 5 PM PST daily. Have a great day!
Your default text messaging app (e.g. iMessage) doesn’t support message templates. You’ll need to use a business service like Riser. Sign up for a free trial here.
Why should you use Riser for business texting? Riser is the business phone system for modern professionals. It comes with advanced text message features in addition to all you need in a modern phone system. This includes:
Ready to try it out? Get started with a free trial of Riser.